Season 6, Episode 9
One Bad Review
On this episode, we’re talking about what happens when you receive negative feedback or a bad review.
We’ll be covering why it hits so hard, when to actually listen, and when to let it go.
Resources Mentioned
- Baumeister, R. F., Bratslavsky, E., Finkenauer, C., & Vohs, K. D. (2001). Bad is stronger than good. Review of General Psychology, 5(4), 323–370.
- Rozin, P., & Royzman, E. B. (2001). Negativity bias, negativity dominance, and contagion. Personality and Social Psychology Review, 5(4), 296–320.
- Fauchart, E., & Gruber, M. (2011). Darwinians, communitarians, and missionaries: The role of founder identity in entrepreneurship. Academy of Management Journal, 54(5), 935–957.
- Luca, M. (2011, rev. 2016). Reviews, reputation, and revenue: The case of Yelp.com. Harvard Business School Working Paper 12-016.
- Yin, D., Bond, S., & Zhang, H. (2010). Are bad reviews always stronger than good? Asymmetric negativity bias in the formation of online consumer trust. ICIS 2010 Proceedings.
- Kahneman, D., & Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2), 263–291; Novemsky, N., & Kahneman, D. (2005). The boundaries of loss aversion. Journal of Marketing Research, 42(2), 119–128.
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- abbygrace.co/podcast
- Coaching with Abby
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I'm Abby, your truth-spittin' BFF.
I believe that champagne and truth are both best served straight, with bubbles to help keep things fun. Running a business is hard, and you're busy- let's cut to the chase and grow a smarter business that supports a life you LOVE.
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